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Facts and Questions
While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers to provide additional support. If your question isn’t addressed below, please feel free to contact us and we’ll provide you with whatever information you would like to know.
Shipping-
We ship via USPS Mon-Sat. We guarantee your order will be shipped next business day, although most orders ship the same day. Your order will be shipped Ground Advantage, tracking number included. You should receive or order within 2-4 business days.
International Shipping-We generally don't ship outside the United States; occasionally, we make exceptions; in that case, International shipments ship via USPS. Tracking provided, we do not guarantee a delivery date, customs and duties accrued are the customer's responsibly. International shipments will be packed with care as all our items are shipped, we are not responsible for any lost or damaged items. Packages are sent to the exact address provided. ​
Free Shipping-We sometimes offer free shipping on orders $65. or more: these orders ship USPS Ground Advantage shipping depending on the weight.
Click Return Policy for more detailed information.
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Privacy Policy-
Click Privacy Policy for more detailed information.
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Newsletter/ email subscriptions-
If you make a purchase, you will automatically receive updates, coupons, sale info, and product information. If you do not wish to receive information from Earth's Natural Art and Jewelry, unsubscribe to be removed immediately.
Referral Program-
After you make your 1st purchase, you are enrolled in our referral program. Our referral program is simple; you receive $35.00 off any item on our site for every four new customers you refer to us! Your referrals must spend at least $35.00 and enter your name in the "add note" section during checkout; It's that simple!
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Stone healing properties/associations-Please note that all healing properties or stone associations listed are collected from various sources. This information is offered as a service and not meant to treat medical conditions. Earth's Natural Art and Jewelry does not guarantee the validity of any of these statements.
Ear-Wire-
All earrings come with Nickel free, silver-plated ear-wire, you may upgrade to sterling silver, clip-ons or leverback.
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How should I store my wire wrapped jewelry to keep it from tarnishing?
The simplest way to keep them from dulling and tarnishing is by storing them in a small, airtight plastic bag; these little bags are sold in any store that sells jewelry supplies. A complimentary bag can be included with your order if requested.
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Patuxent River Stone /Maryland's State Gem-
Our Patuxent River Stones are thought to be Patuxent River Stones due to the location they are collected.
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